Reading EggspressWhere reading is just part of the adventure

FAQs

General Information

  1. What is the difference between Reading Eggs and Reading Eggspress?
  2. Who developed Reading Eggs and Reading Eggspress?
  3. My child is currently using Reading Eggs. Can they also use Reading Eggspress?
  4. How do I purchase an online subscription of Reading Eggs or Reading Eggspress?
  5. Will my child’s progress be retained when I purchase a subscription?
  6. What is an avatar?
  7. How can I change my avatar’s appearance?
  8. What do I need to supply?

Reading Eggs Questions

  1. Who is Reading Eggs for?
  2. My child is not at school yet and can’t read at all. Can my child use the Reading Eggs program?
  3. My child is struggling. Can Reading Eggs help?
  4. How far does the Reading Eggs program go?
  5. How will I know that my child is making progress?
  6. Are there books to go with the online program?
  7. What about writing?
  8. Do I need to sit with my child for every lesson?
  9. Why do children love it?
  10. Why doesn’t the program teach the alphabet in alphabetical order?
  11. Why are there online reward games?
  12. What is the new update?
  13. How do I put the furniture that we bought from the Shop into my Reading Eggs house?
  14. Why is there a critter collection?

Reading Eggspress Questions

  1. How old should my child be to use Reading Eggspress?
  2. How far does Reading Eggspress go?
  3. Which skills will Reading Eggspress teach my child?
  4. Will my child’s golden eggs from Reading Eggs roll over to Reading Eggspress?
  5. What is comprehension?
  6. My child has difficulties with comprehension. How can Reading Eggspress help?
  7. A lot of the books in the program are too hard for my child.
  8. Can my child just read something without having to take a test about it?
  9. How do I know the books are about subjects suitable for my child?
  10. How will I know if my child is making progress?
  11. Will my child be rewarded for making progress? What rewards are on offer?
  12. Why are there games? I thought it was an educational program.
  13. What are Targets?

Technical Information

  1. Is Reading Eggs and Reading Eggspress iPad compatible?
  2. Is Reading Eggs and Reading Eggspress Android compatible?
  3. I am having problems with Flash
  4. I filled out the registration form but I did not receive the activation email.
  5. I have to reset my password every time I log in.
  6. I can’t access the multiplayer server when playing in the Reading Eggspress Stadium.
  7. Who do I call if I need technical help?
  8. What are the minimum requirements?

What is the difference between Reading Eggs and Reading Eggspress?

Reading Eggs was created and designed for 3-7 year olds. It focuses on teaching emergent and early reading skills. It can take a child from being a complete non-reader all the way through to reading early level, grade 1 texts.

Reading Eggspress builds reading and comprehension skills for children in grades 1-6 (7-13 year olds).

The Reading Eggspress program offers a huge range of highly engaging resources that include reading comprehension lessons, motivational games and e-books. Reading Eggspress is a unique learning environment created to encourage children to keep reading and learning.

Who developed Reading Eggs and Reading Eggspress?

The Reading Eggs and Reading Eggspress programs have been developed by a highly experienced team of teachers, educational writers, animators and web developers. Reading Eggs focuses on an early reading curriculum of skills and strategies which are essential for sustained, reading success. Reading Eggspress is for olders students in grades 1 to 6, and focuses on building reading comprehension and other English language skills. Both programs completely support what children learn at school and will help to improve your child’s results.

My child is currently using Reading Eggs. Can they also use Reading Eggspress?

Yes, although it depends on the reading ability of your child. Reading Eggspress was created for children who can read independently. If your child can read short chapter books, and/or has completed all the Reading Eggs maps, then they should be able to successfully use the Reading Eggspress program.

How do I purchase a Reading Eggs online subscription?

To purchase a Reading Eggs subscription online you need to log in to your Reading Eggs account. The purchase button is orange and can be found in the middle of the dashboard page within your Reading Eggs account. If you are logged in and you cannot see the orange ‘Purchase Reading Eggs’ button, you need to navigate to the dashboard page within your account. If you are in your child’s map you will need to click ‘Bye’ on the left side of the map. If you do not have an account you need to click on the ‘Register’ tab on the Reading Eggs homepage.

Will my child’s progress be retained when I purchase a subscription?

Your child’s progress during their free trial will be retained when you purchase an online subscription. To retain the progress you need to ensure that you are logged in to your account which has the progress you wish to retain. If you are purchasing over the phone you need to advise the customer service team that you are extending an existing account.

What is an avatar?

An avatar is an online character that children can make their own. Every child is unique and they can express this by creating their own online character, their avatar. This quirky egg-based character welcomes them back every time they return. This avatar is their very own creation and children can change this character as often as they like.

How can I change my avatar’s appearance?

To change an avatar’s appearance, you simply need to log in to your account and navigate to the My Avatar page. You will be able to select a variety of items in the change room. You have lots of free items to choose from as well as extra accessories you can buy from the Shop. To pay for these you will need ‘golden eggs’, which you earn by completing lessons and puzzles. You need to visit the shop and buy these items before you go to the change room.

What do I need to supply?

All you need to supply is a desktop computer or tablet device, and the ability to set your child up on it at least two times per week. The program works best on a broadband connection.

Who is Reading Eggs for?

Reading Eggs is designed for 3 to 7 year olds who want to learn to read. The program begins at an absolute beginner level, so children need no prior knowledge to start. Children can learn to read using this program.

My child is not at school yet and can’t read at all. Can my child use the Reading Eggs program?

Yes, Reading Eggs starts at the beginning and teaches every skill your child needs to learn to read. Children as young as three can use the program. With younger children, it’s best for lessons to be done more than once as young children benefit from repetition and replaying lessons will really support their learning. Reading Eggs lessons can be replayed as often as you like.

My child is struggling. Can Reading Eggs help?

Some children don’t enjoy reading because of early failures, while other children struggle to retain the many skills and concepts needed to become successful readers. Working on the computer or tablet is a great way for children to build skills. The computer never judges them. They can progress at their own rate and if they are having problems, lessons can be repeated as many times as they want. The program has been successful with children with learning difficulties, autistic spectrum disorder and other struggling readers.

For children with reading difficulties, repetition is one of the keys to success and the Reading Eggs games and activities are fun to do, so children will enjoy repeating them.

How far does the Reading Eggs program go?

The program is a sequential series of lessons that starts at a complete beginner’s level. It develops essential reading skills in a progression that will take a non-reader through to a Grade 1 reading level.

How will I know that my child is making progress in Reading Eggs?

At the end of each map, your child will have to complete a quiz. After completion of this quiz you will receive a personalized email, describing your child’s reading progress and the skills and concepts covered. Each learner also has their own web-based dashboard which displays a brief overview of the reading skills covered and number of books read. Go to the ‘About’ section of the Reading Eggs website to see an overview of the levels and details of all the phonic skills, sight words and vocabulary covered in the lessons.

Are there books to go with the online program?

Yes, the Reading Eggs book packs are a great way to access the program. Each Reading Eggs book pack comes with 10 reading books and an access code that opens a 14-day subscription to the online program. The book packs also contain a progress map with stickers. After each lesson, you can add stickers to the map as a reward and to mark progress. This great feature adds to the rewarding experience and improves motivation.

What about writing?

Reading Eggs Activity Books are another great Reading Eggs resource. These books include a matching writing lesson for every reading lesson. These full color activity books are an excellent way to reinforce and extend what children are learning online. The link between reading and writing is a strong one. Research shows that the act of writing is an excellent way to reinforce reading and phonic skills.

Do I need to sit with my child for every lesson?

You only need to be there for the first lesson, to make sure that your child knows their way around and understands what to do. After that, it’s entirely optional, but it can be fun to watch if you have the time.

Why do children love Reading Eggs?

We have worked hard to make this the best online reading program for young children. It has everything that children love to do online. The games, the songs, the variety of activities and the many rewards all work together to make learning to read an exciting, fun and enjoyable experience. And young children love learning to read.

Why doesn’t the program teach the alphabet in alphabetical order?

The Reading Eggs program has been designed to get children reading as quickly as possible. To do this, we initially need to focus on the sounds and high frequency words that will enable children to read their first simple words and sentences. We want children to learn how letters make words and how these words can make sentences – sentences that they can read. This is why the program does not progress in alphabetical order as Reading Eggs is all about learning the skills and strategies that are important when you are learning to read. Very early on in the program children learn that what they read has meaning and it makes sense. They also experience real success – children read their first story book in Lesson 9 – and this is what learning to read is all about, reading books for meaning and enjoyment.

Why are there online reward games?

After every lesson, each child earns enough golden eggs that they can spend in the Games section. Here they can choose a game to play. As children work through their reading lessons, they are concentrating, working hard and achieving as they learn many new reading skills. We want children to know that we realise that they are working hard in their learning. They deserve a reward for their efforts and sometimes they simply want to play. That’s what these games are for – a fun way to say well done!

How do I put the furniture that we bought from the Shop into my Reading Eggs house?

Go to your house and click on the Zoom icon. Now click on the floor of your house where you want to add the item. More buttons will now appear at the bottom of your screen. Click on the + button to add items. If you want to add items to your garden, zoom into your garden first and now add your items.

Why is there a critter collection?

After each lesson children are rewarded with a fun new Reading Eggs critter to add to their zoo. This collection continues to grow, the more reading lessons they complete. Children love collecting and our cute critters are fun to watch and fun to collect. The Reading Eggs critters also have a fun learning to read connection – go to your Critters page and check out each card and you’ll see that the critter cards have information that builds knowledge of the letter or sound that was the focus of the lesson.

How old should my child be to use Reading Eggspress?

Reading Eggspress is aimed at children aged between 7-13 years.

How far does Reading Eggspress go?

Reading Eggspress currently meets the needs of students up to Grade 6.

Which skills will Reading Eggspress teach my child?

Reading Eggspress builds reading and comprehension skills. The comprehension lessons offer interactive lessons that model and teach children a variety of strategies to interpret texts. The comprehensive online library provides children with a wealth of fiction and nonfiction titles to read and explore. Each title has an online quiz for the child to complete, and there are also opportunities to rate each book. The Stadium allows children to compete in real time against other players and tests skills in one of four areas — spelling, vocabulary, usage and grammar. The English Skills section offers more than 200 spelling lessons to enrich and extend the learning experience.

Will my child’s golden eggs from Reading Eggs roll over to Reading Eggspress?

No. Reading Eggspress is a separate program from Reading Eggs and focuses on building a range of new literacy skills. The program features its own unique rewards system, including golden eggs (which can be used to purchase new items and games exclusive to the Reading Eggspress online world) and trading cards.

What is comprehension?

Comprehension is the ability to read a text, engage with it and extract meaning. It is one of the key components in the reading process. Sometimes children might appear to be confident readers and may read a passage aloud with fluency and expression in their voice. However, when questioned, they may not fully understand what the text was about. There are several different strategies that assist children to engage fully with a text. These strategies need to be taught carefully and in context. Reading Eggspress models and teaches children these strategies across a range of texts and reading levels.

My child has difficulties with comprehension. How can Reading Eggspress help?

The Reading Eggspress comprehension lessons can help children who have difficulty interpreting and understanding text. They offer a variety of interactive lessons to teach important comprehension strategies. Children firstly engage in pre-reading activities that model and teach a variety of strategies. This is followed by a reading passage and a set of questions that assess a child’s factual, inferential and critical understandings of the text.

Pre-reading activities in the comprehension lessons are designed to teach children a variety of ways to comprehend text. Check that your child is working at the lowest level if they are finding the texts too difficult. The placement test is a good way to ensure your child is working at the appropriate level.

A lot of the books in the program are too hard for my child.

The books in the Reading Eggspress Library all have a reading age level. You can choose books at your child’s reading age by changing the reading age filter that sits above the bookcase when you are looking for books. For learning purposes a book should ideally be at an ‘instructional’ level which means it is not too easy or too difficult for a child to read independently. Books in the library start with a reading age of 6 years. If your child has a reading age less than 6 years they may need to build more reading skills using the Reading Eggs program.

Can my child just read something without having to take a test about it?

Yes. They can read any book in the library purely for pleasure. They do not have to complete the short quiz.

How do I know the books are about subjects suitable for my child?

Reading Eggspress books are also published by Blake Education as real books that are commonly used in schools. Blake Education has been publishing high-quality educational resources for teachers and students for more than 15 years. All of our books are written and illustrated by talented authors and illustrators about subjects that are suitable for children.

How will I know if my child is making progress?

The comprehension lessons in Reading Eggspress include a 16-question quiz at the end of each lesson. Every time your child completes the quiz, you will be able to see their quiz score in your parent dashboard by clicking on your child's progress tab. The parent dashboard will also show you your child's current comprehension lesson and spelling lesson (in English Skills), as well as their last completed fiction and non-fiction texts.

Will my child be rewarded for making progress? What rewards are on offer?

Reading Eggspress is full of rewards and has several motivational elements that will encourage children to continue to read and learn. Children collect golden eggs and trading cards, play games, dress their avatar and furnish their own apartment.

Why are there games? I thought it was an educational program.

Research has shown that motivation is a key element in encouraging children to keep learning. Most children enjoy playing games and we have included them as one of the rewards. Many of the games have an educational element and children must ‘pay’ to play the games. This means they need to earn golden eggs by doing solid learning activities before they can play any of the games.

What are Targets?

Targets are one of the ways that we encourage children to fully explore the Reading Eggspress world. It’s a big program and sometimes children can get stuck using only some parts of it. Early Targets introduce the many features of the program while later ones reward concentrated effort. Hitting each Achievement Target provides a goal, something to aim for and is a fun way to reward learning.

Is Reading Eggs and Reading Eggspress iPad compatible?

Reading Eggs and Reading Eggspress is compatible on iPad 2, iPad 3, iPad 4 and mini with a minimum Operating System of 8.0. For more information please click here.

Is Reading Eggs and Reading Eggspress Android compatible?

Reading Eggs can be used on Android devices with Operating System 4.0, Ice Cream Sandwich or later. For more information please click here.

I am having problems with Flash.

Some users have reported problems with Flash when not using the latest version. If some of the animations stop unexpectedly you may find that updating to the latest version of Flash helps. The latest version of Flash can be downloaded here: http://get.adobe.com/flashplayer/

Updating adobe flash player will usually resolve the following issues:

  • I can not open the next lesson
  • I can only see a blank page when I access Reading Eggs.
  • When the graphics distort or skip
  • When the lesson is stuck.
  • When the progress made is not recognized and the lesson has to be repeated.

I filled out the registration form but I did not receive the activation email?

When you register, Reading Eggs sends an activation email to the email address you supplied. The email may go to your junk mail, so be sure to check all areas of your email inbox. If you have not received the activation email within 15 minutes your registration may not have been successful. Try to register again using a unique login name.

I have to reset my password every time I log in.

If you have tried to reset your password and you need to reset each time you login you may have the correct password but the wrong username. Your username is detailed in the email which is sent to your email when you reset your Reading Eggs account password.

I can’t access the multiplayer server when playing in the Reading Eggspress Stadium?

In order to use the live games in the Stadium you may have to open port 9339 in your firewall. Consult your firewall documentation for details on how to do this.

Who do I call if I need technical help?

You can contact our friendly customer service staff on 1-877-661-4898 or email us at support@readingeggs.com

Schools can contact our educational team on 1-877-394-6695 or email us at readingeggssupport@edmentum.com

What are the minimum requirements?

To make the experience on Reading Eggspress most enjoyable, you will need, at a minimum:

  • a high speed Broadband Internet service

Operating Systems

  • Windows 7+
  • Mac OS X 10.7+
  • (Please note your computer must have a working sound card)
  • Screen Resolution: 1152×864 or higher

Browsers (For best performance, we advise having the most recent version)

  • Supported Browsers: Internet Explorer 10+, Chrome, Safari 6+, Firefox 15+
  • Flash Player: 10.56 and higher

Tablets

  • iPad: iPad 2+ – iOS 8.0+
  • iPad Browsers: Safari 6.0+, Chrome 29+
  • Android: Galaxy Tab 2, Galaxy Tab 3, Nexus 7, Nexus 10 running OS 4.1, Jelly Bean or higher
  • Android Browser: Chrome 29+
  • Device Orientation: Landscape mode recommended
  • Not supported on Dell Venue 7, Kindle Fire Tablets, Pendo Pad, Thompson Tablet, Tesco Hudl Tablets.

Troubleshooting Tips

Most problems with Reading Eggspress can be fixed by following the troubleshooting steps below. Try these steps in order. If one doesn’t fix the problem, move onto the next one. If you need any help, please contact our friendly customer service team.

  • Refresh your page.
  • Ensure you have fixed line high speed broadband access.
  • Ensure that you access the Reading Eggspress via the Internet address bar and not through “shortcuts” or “favourites”.
  • Get the latest edition of flash player click here.
  • Delete your browsing history (temporary internet files/cache/cookies) as your computer may be continually memorising the same error. If you are not sure how to do this please click here for appropriate instructions.
  • Upgrade your Internet Browser to Google Chrome.
  • Investigate whether you have a parental lock or anti-virus software that is blocking the site. Ensure the following URL’s have been added to your safe list.
    *readingeggs.com
    readingeggs.com
    student.readingeggs.com
    readingeggspress.com
    new.readingeggspress.com
    stats.pusher.com
    public.readingeggsassets.com
    assets.readingeggsassets.com
    books.readingeggsassets.com
    student.mathseeds.com