FAQs

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General Information

1. What is the difference between Reading Eggs, Reading Eggs Junior and Reading Eggspress?
2. Who developed Reading Eggspress?
3. My child is currently using Reading Eggs. Can they also use Reading Eggspress?
4. How do I purchase an online subscription of Reading Eggspress?
5. Will my child’s progress be retained when I purchase a subscription?
6. What is an avatar?
7. How can I change my avatar's appearance?
8. What do I need to supply?

Reading Eggspress Questions

1. How old should my child be to use Reading Eggspress?
2. How far does Reading Eggspress go?
3. Which skills will Reading Eggspress teach my child?
4. Will my child’s golden eggs from Reading Eggs roll over to Reading Eggspress?
5. What is comprehension?
6. My child has difficulties with comprehension. How can Reading Eggspress help?
7. A lot of the books in the program are too hard for my child.
8. Can my child just read a book without having to do the quiz for it?
9. How do I know the books are about subjects suitable for my child?
10. How will I know if my child is making progress?
11. Will my child be rewarded for making progress? What rewards are on offer?
12. Why are there games? I thought it was an educational program.
13. What are Targets?

Technical Information

1. Is Reading Eggspress iPad compatible?
2. Is Reading Eggspress Android compatible?
3. I am having problems with Flash
4. I filled out the registration form but I did not receive the activation email.
5. I have to reset my password every time I log in.
6. I can't access the multiplayer server when playing in the Reading Eggspress Stadium.
7. Who do I call if I need technical help?
8. What are the technical requirements?

What is the difference between Reading Eggs, Reading Eggs Junior and Reading Eggspress?

Reading Eggs was created and designed for 3–7 year olds. It focuses on teaching emergent and early reading skills. It can take a child from being a complete non-reader all the way through to reading early level, grade 2 texts.

Reading Eggspress builds reading and comprehension skills for children aged 7–13.

The Reading Eggspress program offers a huge range of highly engaging resources that include reading comprehension lessons, spelling lessons, live multi-player games and a massive online library of e-books. Reading Eggspress is a unique learning program created to encourage children to keep reading and improving their literacy skills.

Reading Eggs Junior is a comprehensive early learning program for toddlers aged 2–4, which is also included as part of a Reading Eggs and Reading Eggspress subscription.

Who developed Reading Eggspress?

The Reading Eggs learning suite, which includes Reading Eggspress, has been developed by a highly experienced team of teachers, educational writers, animators and web developers. Reading Eggs Junior focuses on building pre-reading skills for toddlers. Reading Eggs focuses on an early reading curriculum of skills and strategies which are essential for sustained, reading success. Reading Eggspress is for olders students in grades 2 to 6, and focuses on building reading comprehension and other English language skills. All three programs completely support what children learn at school and will help to improve your child's results.

My child is currently using Reading Eggs. Can they also use Reading Eggspress?

Yes, although it depends on the reading ability of your child. Reading Eggspress was created for children who can read independently. If your child can read short chapter books or has completed all the Reading Eggs maps, they should be able to successfully use the Reading Eggspress program.

How do I purchase an online subscription of Reading Eggspress?

To purchase a Reading Eggs subscription (which includes Reading Eggspress) you need to log into your Reading Eggs account. The Purchase tab is green and can be found in the top navigation menu of your Family Dashboard screen. If you are logged in and you cannot see the green Purchase tab, navigate to the Family Dashboard page within your account. If you are in your child's map you will need to click 'Bye' on the left-hand side of the map. If you do not have an account you need to click on the ‘Register’ tab on the Reading Eggs homepage and create a new account (this will also unlock a free trial).

Will my child’s progress be retained when I purchase a subscription?

Your child's progress during their free trial will be retained when you purchase an online subscription. To retain the progress you need to ensure that you are logged into your account which has the progress you wish to retain. If you are purchasing over the phone you need to advise the customer service team that you are extending an existing account.

What is an avatar?

An avatar is an online character that children can make on their own. Every child is unique and they can express this by customising their own online avatar. This character welcomes them back every time they return, and children can change it as often as they like.

How can I change my avatar’s appearance?

To change an avatar’s appearance, simply log into the program and click on your child's avatar at the top. You will be able to select a variety of items in the change room. You have lots of free items to choose from as well as extra accessories you can buy from the Shop. To pay for these you will need golden eggs, which you earn by completing lessons, books and puzzles. You'll need to visit the Shop and buy these items before you go to the change room.

What do I need to supply?

All you need to supply is a desktop computer or tablet device, and the ability to set your child up on it at least two times per week. The program works best on a broadband connection.

How old should my child be to use Reading Eggspress?

Reading Eggspress is aimed at children aged between 7-13 years.

How far does Reading Eggspress go?

Reading Eggspress currently meets the needs of students up to year 6.

Which skills will Reading Eggspress teach my child?

Reading Eggspress builds reading and comprehension skills. The comprehension lessons offer interactive lessons that model and teach children a variety of strategies to interpret texts. The comprehensive online library provides children with a wealth of fiction and nonfiction titles to read and explore. Each title has an online quiz for the child to complete, and there are also opportunities to rate each book. The Stadium allows children to compete in real time against other players and tests skills in one of four areas — spelling, vocabulary, usage and grammar. The English Skills section offers more than 200 spelling lessons to enrich and extend the learning experience.

Will my child’s golden eggs from Reading Eggs roll over to Reading Eggspress?

No. Reading Eggspress is a separate program from Reading Eggs and focuses on building a range of new literacy skills. The program features its own unique rewards system, including golden eggs (which can be used to purchase new items and games exclusive to the Reading Eggspress online world) and trading cards.

What is comprehension?

Comprehension is the ability to read a text, engage with it and extract meaning. It is one of the key components in the reading process. Sometimes children might appear to be confident readers and may read a passage aloud with fluency and expression in their voice. However, when questioned, they may not fully understand what the text was about. There are several different strategies that assist children to engage fully with a text. These strategies need to be taught carefully and in context. Reading Eggspress models and teaches children these strategies across a range of texts and reading levels.

My child has difficulties with comprehension. How can Reading Eggspress help?

The Reading Eggspress comprehension lessons can help children who have difficulty interpreting and understanding text. They offer a variety of interactive lessons to teach important comprehension strategies. Children firstly engage in pre-reading activities that model and teach a variety of strategies. This is followed by a reading passage and a set of questions that assess a child's factual, inferential and critical understandings of the text.

Pre-reading activities in the comprehension lessons are designed to teach children a variety of ways to comprehend text. Check that your child is working at the lowest level if they are finding the texts too difficult. The placement test is a good way to ensure your child is working at the appropriate level.

A lot of the books in the program are too hard for my child.

The books in the Reading Eggspress Library all have a reading age level. You can choose books at your child's reading age by changing the reading age filter that sits above the bookcase when you are looking for books. For learning purposes a book should ideally be at an 'instructional' level which means it is not too easy or too difficult for a child to read independently. Books in the library start with a reading age of 5 years. If your child has a reading age less than 5 years they may need to build more reading skills using the Reading Eggs program.

Can my child just read a book without having to do the quiz for it?

Yes. They can read any book in the library purely for pleasure. They do not have to complete the short quiz.

How do I know the books are about subjects suitable for my child?

Reading Eggspress books are also published by Blake Education as real books that are commonly used in schools. Blake Education has been publishing high-quality educational resources for teachers and students for more than 30 years. All of our books are written and illustrated by talented authors and illustrators about subjects that are suitable for children.

How will I know if my child is making progress?

The comprehension lessons in Reading Eggspress include a 16-question quiz at the end of each lesson. Every time your child completes the quiz, you will be able to see their quiz score in your Family Dashboard by clicking on your child's progress tab. The Family Dashboard will also show you your child's current comprehension lesson and spelling lesson (in English Skills), as well as their last completed fiction and non-fiction texts.

Will my child be rewarded for making progress? What rewards are on offer?

Reading Eggspress is full of rewards and has several motivational elements that will encourage children to continue to read and learn. Children collect golden eggs and trading cards, play games, dress their avatar and furnish their own apartment.

Why are there games? I thought it was an educational program.

Research has shown that motivation is a key element in encouraging children to keep learning. Most children enjoy playing games and we have included them as one of the rewards. Many of the games have an educational element and children must 'pay' to play the games. This means they need to earn golden eggs by doing solid learning activities before they can play any of the games.

What are Targets?

Targets are one of the ways we encourage children to fully explore the Reading Eggspress world. It's a big program and sometimes children can get stuck using only some parts of it. Early Targets introduce the many features of the program while later ones reward concentrated effort. Hitting each Achievement Target provides a goal, something to aim for, and is a fun way to reward learning.

Is Reading Eggspress iPad compatible?

Yes, you can use Reading Eggspress on an iPad and iPhone. For more information please read our full technical requirements on the Reading Eggs website.

Is Reading Eggspress Android compatible?

Yes, you can use Reading Eggs on Android devices. For more information please read our full technical requirements.

I am having problems with Flash.

Some users have reported problems with Flash when not using the latest version. If some of the animations stop unexpectedly you may find that updating to the latest version of Flash helps. The latest version of Flash can be downloaded here: http://get.adobe.com/flashplayer/

Updating Adobe Flash Player will usually resolve the following issues:

• when you cannot open the next lesson
• when you can only see a blank page when you access Reading Eggs.
• when the graphics distort or skip
• when the lesson is stuck
• when the progress made is not recognised and the lesson has to be repeated.

I filled out the registration form but I did not receive the activation email?

When you register, Reading Eggs sends an activation email to the email address you supplied. The email may go to your junk mail, so be sure to check all areas of your email inbox. If you have not received the activation email within 15 minutes your registration may not have been successful. Try to register again using a unique login name.

I have to reset my password every time I log in.

If you have tried to reset your password and you need to reset each time you log in you may have the correct password but the wrong username. Your username is detailed in the email which is sent to your email when you reset your Reading Eggs account password.

I can't access the multiplayer server when playing in the Reading Eggspress Stadium?

In order to use the live games in the Stadium you may have to open port 9339 in your firewall. Consult your firewall documentation for details on how to do this.

Who do I call if I need technical help?

You can contact our friendly customer service team here.

What are the technical requirements?

For a full list of technical requirements, please click here.

Troubleshooting tips

For a full list of troubleshooting tips, please click here.